QUALITY NOT QUANTITY

Gilford Flooring strives to provide top quality products at competitive pricing. As with any product, the occasional Quality issue arises and therefore the following procedures were established to assist our customers.

From the very start of a Quality issue, information is the key to resolution. Much of the information needed to initiate a resolution can be found on:

Your invoice to the consumer who purchased from your retail facility.

The Gilford invoice to you for the product involved.

The first step is to submit these two documents to your Gilford Sales Representative. You may do so by faxing to: (812)288-0872, mailing to: 3001 Hamburg Pike Jeffersonville, IN 47130, or by having your Gilford Sales Representative pick up the documents in person. A cover letter must be used and addressed to the attention of your Gilford Sales Representative along with a short description of the Quality issue.

Also required is the full address of your customer. This is very important as it could be determined necessary for an inspection to take place. The date of installation, consumer phone number, and installers name (if professionally installed) are also required. Quality issues will not be processed without the above noted information. This information must be signed and dated by the retailer and submitted preferably on business letterhead.

Your Gilford Representative will make a courtesy inspection call only with you, the retailer, present. The manufacturer reserves the right to inspect the installed floor prior to recommendation or any action taken.

If these guidelines are followed, your customer can be best served.

WARRANTIES

Gilford Flooring as a wholesale distributor, does not offer warranties on products manufactured by other companies. No warranties are offered by Gilford Flooring or by the manufacturers on any material that is sold as irregular or any other designation that indicates they are not first quality goods.